Field Applications Specialist Full Time

Healix Medical Limited is inviting applications of suitably qualified personnel for the following position:

Field Applications Specialist

The application specialist will be responsible for providing application support to end-users in the country. They will be responsible for training and troubleshooting with the customers and ensuring continuous testing across the sites.

ROLE ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be the direct applications support to users.
• Provide both onsite and telephonic support to end-users.
• Provide technical product demonstrations to customers for instrument, assay, and applications.
• Assist sales and marketing representatives by providing technical details and input prior, during, or after sales.
• In coordination with the applications lead and the local field service engineer, provide ongoing training and refresher training as needed.
• Take ownership for reported customer enquiries and complaints and make sure that all requests and issues are answered and resolved promptly, and maximum customer satisfaction is achieved.
• Investigate error conditions, diagnose probable root causes, and provide troubleshooting solutions over the phone or at customer sites.
• Participate in technical conference calls and support meetings and provide input upon request.
• Promotes effective, positive, and productive communications among team members to ensure and maximize the satisfaction of customers.
• Manages assigned installations and training at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, installation, and support quality.
• Able to travel flexibly across the region and internationally.

QUALIFICATIONS

• Excellent communication, interpersonal, self-management, and planning skills
• Experience working with customers in governmental and public institutions
• Ability to transfer knowledge and train users.
• Effective customer consultative skills which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

EDUCATION AND EXPERIENCE

• Bachelor’s degree in biomedical sciences or related field
• Master’s degree in virology or related field a bonus
• Experience working as an applications specialist in a similar organization
• At least 5 years’ experience in a similar role
• All submissions must be provided no later than 17th April, 2023

CV and reliable references and qualifications to be emailed to nora@healixmw.tech.