Agent Support Officer Full Time

Applications are invited from knowledgeable, experienced, and skilled candidates to fill the
following positions tenable at Head Office, Blantyre.

Agent Support Officer

Reporting to the Agency Banking Distribution Lead, the successful candidate will be responsible for establishing and managing the Agency Banking Business within a defined territory, in a profitable and sustainable manner.

Key Responsibilities

• Recruit and manage a profitable agent network within assigned territory.
• Draw customer call plans for the day, week, and month as per the agreed targets.
• Train agents in gadget operation, customer service, and compliance.
• Lead in the branding of agents, including placement of signage, gadgets, stationery, tariff posters, and any other relevant material in liaison with marketing.
• Ensure that agents deliver superior customer service, through monitoring and display of customer feedback channels at agent premises.
• Ensure agents/customer complaints are resolved within the recommended TAT.

Technical Skills/Competencies

• Excellent communication skills
• Excellent negotiation skills.
• Excellent product knowledge.
• Excellent customer service skills.
• Excellent presentation skills.
• Good problem-solving skills.
• Good listener

Qualifications and Requirements

• Degree in Business Administration or any related field
• At least 3 years’ experience in mobile money/ agency Banking or Related environment
• Demand management skills

Applications

If you meet the above minimum requirements and are interested, please send your applications with an updated CV to: FirstCapitalBank.Vacancies@firstcapitalbank.co.mw

Applications that do not follow this path will not be considered. The closing date for receiving applications is 20th October 2023.

Only shortlisted applicants shall be acknowledged.