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Healthcare and Medical

Treatment Support Level B(Expert Client) Full Time

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Job Description

Fixed term position until 30 September 2023 – LIKOMO ISLAND MALAWI

Job summary:

The role of an Expert Client is to provide peer education, ART adherence counselling and psychosocial support to all PLHIV in their catchment area.

Key responsibilities

1. Pre-enrollment support and Linkage

  • Health education for demand creation for HIV related services
  • Conduct patient ART preparedness
  • Pre-enrollment tracing for linkage to ART initiation

2. Defaulter Tracing & management

  • In liaison with treatment supporter, compile missed appointments as defined by partner SOP, in the allocated catchment area
  • Make phone calls and conduct home visits for clients that miss appointments.
  • Conduct at least two tracing attempts for all clients registered as defaulters.
  • On a weekly basis, submit the tracing outcome report to the site supervisor for completion of the master tracing register.
  • Work with treatment supporter to ensure documentation of true outcomes of clients traced in the patient master cards and EMRS.

3. Psychosocial Support

  • Establish PSSGs for various categories of clients.
  • Organize psychosocial support group meetings.
  • In conjunction with the treatment supporter prepare a monthly schedule for all the support groups activities
  • Conduct disclosure sessions with respective clients
  • Maintain PSSGs records i.e., PSSG register, Minutes Book, etc.
  • Conduct positive living counseling sessions with all clients
  • Support referral of clients from community groups to facilities

4. Support Viral Load Monitoring

  • Health education for demand creation of viral load testing.
  • Screening for VL testing eligibility, and referral of eligible clients to facility for Viral Load testing
  • Actively trace ART clients who have not been notified of their High VL results and refer to facility for IAC

5. Monitoring

  • Participate in all scheduled meetings and submit their reports; bring all registers to these meetings
  • Document all sessions conducted at various service delivery points in appropriate reporting tools
  • From time to time liaise with the Health Surveillance Assistant responsible for his/her catchment area on issues related to improving service delivery.
  • Participate in all required trainings.

Minimum qualifications

  • JCE

Required competencies, skills, and experience.

  • Ability to read and write in relevant local language Literacy in English is an advantage
  • Empathic and passionate for HIV related work.
  • Ability and willingness to ride a bicycle.
  • Should have stayed within the catchment area for not less than a year.
  • Strong interpersonal skills to engage staff and community members.
  • First – hand experience in ART and/or treatment support is an advantage

About the Organization

Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public healthcare.

We embrace a strong entrepreneurial culture and focuses on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.

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